FAQS
Do I need an account to order products from Shani Darden Skin Care?
You may checkout on www.shanidarden.com as a guest.
How to register my Shani Darden by Déesse Pro Device?
Can I use your products while pregnant or breastfeeding?
All Shani Darden Skincare products are safe for pregnant or nursing women to use, with the exception of Triple Acid Signature peel, and Retinol Reform®.
Our products are formulated with non-systemic ingredients that do not enter the bloodstream. We do not use ingredients that are generally known to be avoided while pregnant/breastfeeding. While every ingredient we use in our products is evaluated for safety, we do not specifically test our products on women who are pregnant or breastfeeding. Therefore, we highly recommend consulting your doctor prior to making any changes to your skin care routine while pregnant or breastfeeding.
How Can I Register my Facial Sculpting Wand Device?
What can I do if my Intensive Eye Renewal Cream is not pumping out product?
Do you ship samples?
When will my product expire?
How do I contact Customer Service?
You can email us any time at help@shanidarden.com.
Call us toll free from the US at (866) 316-5169 Monday - Friday between 9am - 5pm PT.
Device Warranty Claim Submissions
What if my package is lost?
If your tracking information is not showing any movement or updates, please reach out to us at help@shanidarden.com. Please note in periods of high order volume your order may experience additional delays; this does not necessarily mean your package is lost.
What if my order arrives damaged?
How can I change or cancel my order?
Do you offer price adjustments?
When will my card be charged?
Your credit card will be charged at the time you place your order.
What types of payment do you accept?
We accept Visa, MasterCard, American Express, Discover, Apple Pay and PayPal. We do not accept cash, personal checks, or money orders as payment. We offer Afterpay on domestic orders $175-$2000. Click here to learn more about Afterpay.
What are your promotional terms & conditions?
Labor Day Sale:
Shani Darden Skin Care offers you 20% off on all Shani Darden Skin Care products. Offer will apply automatically in the cart. The offer is not valid on recurring (subscription) orders. Offer valid August 30th at 12:00 AM PST through September 2, 2024, at 11:59 PM PST or while supplies last. Not valid on previous purchases. If product(s) are out of stock at the time of ordering, a discount cannot be honored—no rainchecks for out-of-stock products.
Free Ground Shipping on USA Orders:
Free Ground Shipping (7-10 Business Days) will be applied towards purchases totaling an aggregate of at least $50, without accounting for any shipping and handling costs. To redeem this offer, customers must have added products to their cart with a subtotal of $50 or more before checking out. Offer is valid in the continental United States only, for orders placed at Shanidarden.com before 12/31/23, at 11:59 P.M., Pacific Standard Time. Offer is NOT valid on international orders. Offer may not be combined with other offers, promotions, or discounts. Offer is void where prohibited by applicable law. “Ground Shipping” refers to 7-10 business days shipping offered by USPS, Federal Express or other express common carrier of Shani Darden’s choosing. “3-6 Business Days" DOES NOT refer to the time it takes for Shani Darden to process an order and/or deliver it to the carrier for shipment. Shani Darden reserves the right to cancel any promotion or offer, at any time and for any reason.
Two Free Sachets With Qualifying Purchase:
Terms & Conditions: Customers must place a qualifying purchase on www.shanidarden.com and add two of the three available samples to their cart at checkout. A free Shani Darden Intensive Eye Renewal Cream Sachet, Retinol Reform Sachet or Cleansing Serum Sachet (the “Incentive Items”) will be available at checkout for every qualifying order over $1.00 without accounting for tax or shipping and handling costs while supplies last. If the sachet is not added to the cart before the order is placed, Shani Darden Skin Care will not be responsible to reship any missing Sachets. Offer is valid for orders placed before 12/31/23, at 11:59 P.M., Prevailing Pacific Time. Offer is not valid at any Shani Darden wholesale locations. Offer is void where prohibited by applicable law. Qualifying purchases include all in-stock merchandise that is available during the promotional period. Shani Darden Skin Care reserves the right to cancel any promotion or offer, at any time and for any reason. The Incentive Item is provided on a final basis and is not subject to exchange or return.
Where can I purchase Shani Darden Skin Care products?
Shani Darden Skin Care products are sold on shanidarden.com and in-store at Sephora and Sephora Canada. Shani Darden Skin Care is also available for purchase at the following online retailers:
- Sephora.com
- Sephora.ca
- Amazon.com Only when sold by SuperOrdinary
- Cult Beauty
- Gee Beauty
- Net-A-Porter HK
- Net-A-Porter UK
- Net-A-Porter US
- Niche Beauty
Should I consult a doctor about skin care and retinol use?
If I’m pregnant and/or breastfeeding, can I use Retinol Reform?
When will I see Retinol Reform’s results?
What skin care products should I use in combination with Retinol Reform?
Can I apply Retinol Reform under my eyes?
Can I use toner before applying Retinol Reform?
After you cleanse, you may apply a toner like Daily Toning Essence before using retinol.
Where can I apply Retinol Reform?
Shani formulated Retinol Reform for use on your face, neck, and décolletage.
When should I apply Retinol Reform?
Use Retinol Reform after you cleanse at night, then apply moisturizer if needed.
What is your product return policy?
We want you to love your purchase from Shani Darden Skin Care. Most products ordered from shanidarden.com have a 30-day money-back guarantee when purchased directly from Shani Darden Skin Care. This means you are eligible for a full refund of the purchase price if returned within 30 days of ship date. Shani Darden Skin Care is not responsible for return postage, the cost of insurance, or lost or undelivered items.
To initiate a return please email our friendly Customer Service team at help@shanidarden.com.
If you purchased the products from an authorized retailer please first contact that store directly to inquire about their return policy.
Are skin care devices eligible for return?
What if I’ve already opened the product?
What if I’ve dropped or lost the product?
What if I purchased my product from another retailer?
What is your international return policy?
How long will my refund take?
How do I make a return?
How to register my Shani Darden by Déesse Pro Device?
Download the Shani Darden by Déesse Pro Manual
You can download the full Shani Darden by Déesse Pro Manual here.
Indications for Use
Use this section to determine if the Shani Darden by Déesse PRO LED Light Therapy Mask is right for you.
Adults who are concerned about or show visible signs of aging such as wrinkles and pigmentation of the face and neck.
Acne sufferers (≥14 years of age) who want to treat their mild to moderate acne outbreaks.
For users with acne vulgaris the typical appearance of acne is a mixture of the following: greasy skin, red pimples or spots, yellow pus-filled spots and scars.
Use the chart below to determine whether Shani Darden by Déesse PRO LED
Light Therapy Mask Acne Mode is suitable for you.
Acne Type | Description | Suitable for Acne Mode |
Clear Skin | No pimples or spots or yellow pus-filled spots. No whiteheads or blackheads. |
NO Acne Mode is NOT indicated for clear skin. This devide should NOT be used to prevent pimples or spots forming. |
Mild Acne |
A few pimples or spots, a few pus-filled some whiteheads or blackheads. |
YES Mild acne is suitable for treatment with the device in Acne Mode. |
Moderate Acne |
Some pimples or spots, some pus-filled spots, only a few small nodules. Many whiteheads or blackheads. |
YES Moderate acne is suitable for treatment with the device in Acne Mode. |
Severe Acne |
Many pimples or spots, many pus-filled spots. Some nodules. Many whiteheads or blackheads. |
NO The device in Acne Mode is NOT indicated for severe acne. Please consult your doctor for a more appropriate treatment. |
Whiteheads or Blackheads - Comedonal Acne |
Many whiteheads or blackheads. No pimples or spots. No pus-filled spots. |
NO The device in Acne Mode is NOT indicated for whiteheads or blackheads. Please consult your doctor for a more appropriate treatment. |
Contraindications
- DO NOT share the Shani Darden by Déesse PRO LED Light Therapy Mask with any other person. The Shani Darden by Déesse PRO LED Light Therapy Mask is for single person use only.
- DO NOT use the Shani Darden by Déesse PRO LED Light Therapy Mask to treat any other conditions apart from those listed in the indications for use. The Shani Darden by Déesse PRO LED Light Therapy Mask has not been tested for any other conditions than those listed, and the risk is unknown.
- DO NOT use the Shani Darden by Déesse PRO LED Light Therapy Mask if you are pregnant, planning on becoming pregnant or breastfeeding. The Shani Darden by Déesse PRO LED Light Therapy Mask has NOT been tested on pregnant or breast-feeding women and therefore the risk to the fetus, neonate or pregnant women is unknown.
- DO NOT use the Shani Darden by Déesse PRO LED Light Therapy Mask if you are a child under 14 years of age. The safety of the device for children younger than 14 years of age has NOT been tested and the risk is unknown.
- DO NOT use the Shani Darden by Déesse PRO LED Light Therapy Mask if you suffer from light induced headaches.
- DO NOT use the Shani Darden by Déesse PRO LED Light Therapy Mask if you suffer from any genetic conditions of the eyes. The Shani Darden by Déesse PRO LED Light Therapy Mask has NOT been tested on subjects who suffer with genetic conditions of the eyes and therefore the risks are unknown. If you are unsure about any related eye condition and using the Shani Darden by Déesse PRO LED Light Therapy Mask contact your ophthalmologist or eye doctor.
- DO NOT use the Shani Darden by Déesse PRO LED Light Therapy Mask if you suffer from any photosensitive disorder (sensitization to light) of the eye. The Shani Darden by Déesse PRO LED Light Therapy Mask has NOT been tested on subjects who suffer with photosensitive disorders of the eye and therefore the risks are unknown. If you are unsure about any related eye condition and using the Shani Darden by Déesse PRO LED Light Therapy Mask contact your ophthalmologist or eye doctor.
- DO NOT use the Shani Darden by Déesse PRO LED Light Therapy Mask if you suffer from lupus erythematosus, photosensitive eczema or albinism. If you use the Shani Darden by Déesse PRO LED Light Therapy Mask to treat lupus erythematosus, photosensitive eczema or albinism you may cause a severe skin reaction.
- DO NOT use Shani Darden by Déesse PRO LED Light Therapy Mask if you suffer from any photosensitive disorder (sensitization to light) of the skin. If you use the Shani Darden by Déesse PRO LED Light Therapy Mask and you suffer from a photosensitive disorder you may cause a severe reaction.
- DO NOT use the Shani Darden by Déesse PRO LED Light Therapy Mask if you are taking any medication that can cause photosensitivity. If you use the Shani Darden by Déesse PRO LED Light Therapy Mask and you are taking any medication that can cause photosensitivity you may cause a severe skin reaction.
Photosensitivity
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Photosensitivity is a common side effect of various medications. These can include certain antibiotics, chemotherapy drugs, and diuretics. If you are unsure about any medication, consult your healthcare provider. |
Other substances not listed above can also cause photosensitivity. |
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Common examples of these substances are: St John’s Wort, coal tar, deodorants, antibacterial soaps, artificial sweeteners, naphthalene (mothballs), petroleum products, brightening agents found in laundry detergent, and cadmium sulphide (a chemical injected into the skin during tattooing). |
The full list of drugs that can cause photosensitivity are detailed below. |
Drug Type |
Specific Group or Common Name |
Comments |
Anti-Arthritic |
Gold 50 or Ridaura |
If YES, the treatment cannot be administered |
Anti-Arthritic or Immuno-suppressant |
Azathioprine (Imuran, Azasan) |
If YES, the treatment can be administered as long as the medication has not been taken within the last 5 days. |
Anti-Arrythmic |
Amiodarone (Cordarone, Pacerone), Aratac Quinidine |
If YES, the treatment can be administered as long as the medication has not been taken within the last 5 days. If YES, and the client is currently on the medication it is at the discretion of the client as to whether they commence the treatment. There is a 10/100 chance of a light reaction. If the client has stopped taking the medication for ≥ 5 days then the treatment can be administered. |
Antibiotics |
Fluoroquinolones: Ciprofloxacin (Cipro), Levofloxacin (Levaquin), Lomefloxacin (Maxaquin),Norfloxacin (Noroxin), Ofloxacin (Floxin) Tetracyclines: Demeclocycline (Declomycin), Doxycycline (Vibramycin), Minocycline (Minocin), Oxytetracycline (Terramycin) Others: Azithromycin (Zithromax), Capreomycin (Capastat), Ceftazidime (Fortaz),cycloserine (Seromycin),Metronidazole (Flagyl), nalidixic acid (NegGram), pyrazinamide, sulfamethoxazole/ trimethoprim (Bactrim) |
If YES, the treatment can be administered as long as the medication has not been taken within the last 5 days. |
Anti-Cancer |
Bexarotene (Targretin), Capecitabine (Xeloda), Dacarbazine (DTIC), Epirubicin (Ellence), Fluorouracil (5-FU), Interferon alfa (Intron A, Alferon-N), Methotrexate (Mexate), Pentostatin (Nipent), Procarbazine (Matulane), Tretinoin, oral (Vesanoid), Vinblastine (Velban, Velbe) |
If YES, and the client is currently on the medication it is at the discretion of the client as to whether they commence the treatment. There is between a 1 /100 and 5/100 chance of a light reaction. If the client has stopped taking the medication for ≥ 5days then the treatment can be administered. |
Anti-convulsants |
Carbamazepine (Tegretol), Felbamate (Felbatol), Gabapentin (Neurontin), Lamotrigine (Lamictal), Oxcarbazepine (Trileptal), Topiramate (Topamax), Valproic acid (Depakene) |
If YES, and the client is currently on the medication it is at the discretion of the client as to whether they commence the treatment. There is a 1/100 chance of a light reaction. If the client has stopped taking the medication for ≥ 5 days then the treatment can be administered. |
Antifungals |
Flucytosine (Ancobon), Griseofulvin (Fulvicin, Gris-PEG), Terconazole (Terazol) Voriconazole (VFEND) |
If YES, the treatment can be administered as long as the medication has not been taken within the last 5 days. |
Antihistimines |
Cetirizine (Zyrtec), Diphenhydramine (Benadryl), Loratadine (Claritin), Promethazine (Phenergan) |
If YES, the treatment can be administered as long as the medication has not been taken within the last 5 days. |
Anti-hypertensives |
Captopril (Capoten), Diltiazem (Cardizem, Tiazac), Enalapril (Vasotec), Nifedipine (Procardia), Sotalol (Betapace) |
If YES, the treatment can be administered as long as the medication has not been taken within the last 5 days. |
Antimalarial |
Chloroquine (Aralen), Hydroxychloroquine (Plaquenil), Pyrimethamine (Daraprim), |
If YES, the treatment can be administered as long as the medication has not been taken within the last 5 days |
Antipsychotics |
Phenothiazines: Chlorpromazine (Thorazine), Fluphenazine (Prolixin), Perphenazine (Trilafon), Prochlorperazine (Compazine), Thioridazine (Mellaril), Trifluoperazine (Stelazine) |
If YES, and the client is currently on the medication it is at the discretion of the client as to whether they commence the treatment. There is between a 2/100 and 3/100 chance of a light reaction. If the client has stopped taking the medication for ≥ 5days then the treatment can be administered. |
Antiretroviral |
Ritonavir (Norvir), Saquinavir (Fortovase,Invirase), Zalcitabine (Hivid) |
If YES, it is at the discretion of the client as to whether they commence the treatment. If YES, it is at the discretion of the client as to whether they commence the treatment. There is approximately a 2/100 chance of a light reaction. |
Antiviral |
Amantadine (Symmetrel), Acyclovir (Zovirax) |
If YES, and the client is currently on the medication it is at the discretion of the client as to whether they commence the treatment. There is approximately a 1/100 chance of a light reaction. If the client has stopped taking the medication for ≥ 5days then the treatment can be administered. |
Cardiovascular |
Thiazide diuretics: Bendroflumethiazide (Corzide), Chlorthalidone (Thalitone), Hydrochlorothiazide (Microzide), Hydroflumethiazide (Diucardin), Indapamide (Lozol), Methyclothiazide (Enduron), Metolazone (Zaroxolyn), Polythiazide (Renese) Diuretics, Other: Furosemide (Lasix), Triamterene (Dyrenium) |
If YES, the treatment can be administered as long as the medication has not been taken within the last 5 days. |
Lipid regulators Other |
Fenofibrate (Tricor) |
If YES, and the client is currently on the medication it is at the discretion of the client as to whether they commence the treatment. There is a 10/100 chance of a light reaction. If the client has stopped taking the medication for ≥ 5days then the treatment can be administered. |
Non-steroidal anti-inflammatory (NSAIDs) Analgesics |
Diclofenac (Voltaren, Cataflam), Naproxen (Anaprox) |
If YES, and the client is currently on the medication it is at the discretion of the client as to whether they commence the treatment. There is a <1/100 chance of a light reaction. If the client has stopped taking the medication for ≥ 1 day, then the treatment can be administered. |
Sedatives |
Alprazolam (Xanax), Chlordiazepoxide (Librium), Zaleplon (Sonata), Zolpidem (Ambien) |
If YES, and the client is currently on the medication it is at the discretion of the client as to whether they commence the treatment. There is a 1/100 chance of a light reaction. If the client has stopped taking the medication for ≥ 5 days then the treatment can be administered. |
Skin agents (acne) |
Isotretinoin (Accutane, Roaccutane) Tretinoin topical (Renova, Retin-A) Tazarotene (Tazorac) |
If YES, and the client is currently on the medication it is at the discretion of the client as to whether they commence the treatment. There is between a 5/100 and a 10/100 chance of a light reaction. If the client has stopped taking the medication for ≥ 5 days then the treatment can be administered. |
Skin agents (hair) |
Coal tar, Minoxidil (Rogaine) |
If YES, and the client is currently on the medication it is at the discretion of the client as to whether they commence the treatment. There is <0.5/100 chance of a light reaction. If the client has stopped taking the medication for ≥ 5 days then the treatment can be administered. |
Acne Type Examples
For reference, here are examples of the Acne Types discussed in the Indications for Use section.
What are your free domestic ground shipping terms & conditions?
Free Ground Shipping (7-10 Business Days) will be applied towards purchases totaling an aggregate of at least $50, without accounting for any shipping and handling costs. To redeem this offer, customers must have added products to their cart with a subtotal of $50 or more before checking out. Offer is valid in the continental United States only, for orders placed at Shanidarden.com before 12/31/23, at 11:59 P.M., Pacific Standard Time. Offer is NOT valid on international orders. Offer may not be combined with other offers, promotions, or discounts. Offer is void where prohibited by applicable law. “Ground Shipping” refers to 7-10 business days shipping offered by USPS, Federal Express or other express common carrier of Shani Darden’s choosing. “7-10 Business Days" DOES NOT refer to the time it takes for Shani Darden to process an order and/or deliver it to the carrier for shipment. Shani Darden reserves the right to cancel any promotion or offer, at any time and for any reason.
*Please note orders must be placed by 3pm PT on 12/16 to receive orders by Christmas Eve using this shipping method.
Do you ship to APO/FPO addresses?
What if my package is lost?
If your tracking information is not showing any movement or updates, please reach out to us at help@shanidarden.com. Please note in periods of high order volume your order may experience additional delays; this does not necessarily mean your package is lost.
What if my order arrives damaged?
What Countries Are Experiencing Delivery Delays?
The following countries have suspended or are experiencing delays in deliveries:
- Afghanistan
- Belarus
- Bhutan
- Brunei
- Chad
- Cuba
- Laos People's Dem. Rep.
- Libya
- Mongolia
- Papua New Guinea
- Russia
- Samoa
- Solomon Islands
- South Sudan
- Syria
- Timor-Leste
- Turkmenistan
- Ukraine (DDP)
- Yemen
We have been alerted that some destination countries practicing contactless delivery have suspended written proof of delivery, which means that accurate delivery scan data may not be provided.
This applies to parcels bound for Australia, Canada, Hong Kong, The Netherlands, Lithuania, Saudi Arabia, Singapore, and Russia.
- Please note we cannot guarantee the expected delivery windows estimated at checkout for these international deliveries.
- Please refer to the USPS Service Alerts page for updated details.
Who pays for customs fees and taxes?
Depending on where you live in the world, your package may be subject to customs fees and/or taxes imposed by the local customs office. These fees are not included in the original transaction as Shani Darden Skin Care does not control these fees nor can we predict what they may be.
We recommend contacting your local customs office for further information regarding your country’s fees, duties and taxes and when they may apply. Shani Darden Skin Care is not responsible for customs fees.
How do I track my order?
How do orders ship?
How long does it take for my order to ship?
Your order generally ships from Southern California within 3-5 business days after making your purchase.
The Deesse Professional LED Mask can take up to 1-3 weeks to ship.
Do you offer expedited shipping?
Yes! Select Expedited Shipping at Checkout.
How much does shipping cost?
Continental US - Excludes Alaska, Hawaii, Puerto Rico
$8.50 Ground Shipping
$12.00 3-Day Shipping
Alaska, Hawaii, Puerto Rico
$15.00 2-Day Shipping
International Shipping
Ground Service varies by destination.
How do I cancel my Shani Darden Skin Care Subscription?
We’d hate to see you go, but you may cancel any time after your initial minimum commitment of (2) shipments. (For complete terms see “How does the Shani Darden Skin Care Subscription work?”) Once you’ve cancelled your subscription, your credit card information will be deleted and you will not receive any more orders.
In the event you want to cancel before the initial commitment of (2) shipments is met, you will only be charged for the difference between the regular priced product and full priced product.
If you need to cancel, please email us at help@shanidarden.com.
How do I renew my Shani Darden Skin Care subscription?